Online shopping is very easy. You only need to follow the next steps.
- Choose the product category.
- Visualize the product you are interested in. With just one click you can see its description and a zoomed picture of the product, its availability, reference and price.
- Add the quantity you wish to the cart. You can add more products or finish the payment.
- If you wish to keep shopping, repeat the process, but if you wish to finish follow the normal payment process.
- At this point, you will need to be signed in and logged in for carrying out the payment. If you still do not have an account, create one, and once your data has been added, check that everything is correct and click “Continue”
- If you wish to know the shipping costs, check the conditions for shipping.
- Choose your payment method and check that the shipping and billing addresses are correct.
- Check every data for the order, and if everything is correct, accept the terms of sale and click “Buy now”.
- You will see the order number and receive a confirmation e-mail. You can also print the order from that page.
How can I buy?
You can perform an order by phone, fax or through the website.
Why some times the products are not available?
We do everything possible to guarantee the availability of every product in our catalogue, but because of matters of orders and supply, it is possible that some product is not available at a given moment. In this case, we assure you that our sales department will manage it as soon as possible so you can acquire your desired product. Since our products are manufactured in different places around the world, sometimes unexpected delays happen.
How can I be sure that I have done my shopping correctly?
Once your order has been fulfilled, access to “My account” section at our website. There you can check all the information as well as the order history record.
How can I recover my forgotten password?
If you have forgotten your password, you can recover it by clicking on “Forgot my password” option that appears in the logging page.
When do I know that my order is being sent?
We will send you a shipping confirmation e-mail when your order is about to leave our warehouse.
What shall I do if I receive a defective or faulty product?
Our company only sells new products in perfect conditions, but in the exceptional case that you receive a defective product, contact with our post sale service and explain to us the incidence so we can manage it as soon as we can, sending us an e-mail to firstname.lastname@example.org.
What shall I do if I receive a wrong product?
If, by mistake, you receive a product that you have not ordered, send us an e-mail to email@example.com, and explain us the incidence so we can manage it as soon as possible.
Can I cancel my order?
If your order is accepted, in manufacturing or importing process, the cancellation will imply covering the costs of shipping, manipulation, customs, etc. Ask us before cancelling your order.